Kräuterhotel Hochzillertal FAQ
Everything you need to know … and a little more
Is parking available? What time is check-in? Is half-board available at the Kräuterhotel Hochzillertal? And … what is there to experience here? Lots of questions before your arrival – here are the answers. So there's more room for the things that matter: looking forward to your holiday with us in the Zillertal!
Where is the Kräuterhotel Hochzillertal?
The Kräuterhotel Hochzillertal in Kaltenbach enjoys a central location in the Zillertal, only 250 metres from the Hochzillertal cable cars.
How far is the hotel from the town centre?
The centre of Kaltenbach is approximately 300 metres from the hotel.
How far is it to the nearest train station?
The nearest station, Kaltenbach-Stumm, is approximately 550 metres from the hotel.
What are the opening hours of the reception?
Our reception is open daily from 07:30 to 21:00.
What are the hotel’s contact details?
What is the hotel’s address?
Dorfstrasse 16, 6272 Kaltenbach, Tyrol, Austria
How many stars does the hotel have?
The Kräuterhotel Hochzillertal is a 4-star hotel.
How far away is it to the nearest bus stop?
The nearest bus stop is at Kaltenbach-Stumm station, approximately 550 metres away.
How far away is it to the nearest airport?
The nearest airport, Innsbruck, is approximately 58 km from the hotel. Another airport is Munich, around 178 km away.
From what time is check-in possible?
Rooms are available from 15:00, and check-in is possible from 07:30.
What happens if you arrive in the evening?
Should you arrive after 21:00, please inform us in advance.
What time is check-out?
Check-out is by 10:00 on the day of departure. Late check-out is available on request, subject to availability.
What is the best way to get to the Kräuterhotel Hochzillertal?
The Kräuterhotel Hochzillertal can be reached by car via the A12 Inntal motorway, exit Zillertal at Wiesing, then along the B169 to Ried im Zillertal, or by train to Jenbach with a connection on the Zillertal Railway to Kaltenbach/Stumm. We are happy to arrange pick-up from the station on request.
Are free parking spaces available at the hotel?
Yes, there is plenty of free parking available at the hotel.
Is there a garage at the hotel?
Yes, the hotel has a free car park.
Can I arrive by motorcycle?
Yes, guests arriving by motorcycle can use a lockable underground car park, a motorcycle washing area on the parking deck, and parking for motorcycle trailers in the underground car park.
Yes, guests arriving by motorcycle can use a lockable underground car park, a motorcycle washing area on the parking deck, and parking for motorcycle trailers in the underground car park.
Yes, there are two e-charging stations for electric cars in our underground car park (for a fee).
What types of rooms are available at the Kräuterhotel Hochzillertal?
The Kräuterhotel Hochzillertal offers a range of herbal-themed rooms for two to four guests, as well as a single room.
How large are the rooms?
The single room is approx. 18 m², the double rooms range from 23 m² to 32 m², and the suites are approx. 40 m².
Do the rooms have a balcony?
Yes, all rooms have a balcony.
Are there rooms with connecting doors?
Yes, there are two suites with a connecting door. We are also happy to accommodate your request for rooms next to each other.
Are the rooms air-conditioned?
No, the rooms at the Kräuterhotel Hochzillertal are not air-conditioned due to the alpine location in the Zillertal.
Are dogs or pets allowed in the hotel?
No, dogs and other pets are not allowed at the Kräuterhotel Hochzillertal.
Is the hotel also suitable for families with children?
Yes, our hotel is well suited for families with children thanks to our cosy herbal-themed rooms, the proximity to the cable cars and attractive child discounts.
Is there Wi-Fi in the rooms and throughout the hotel?
Yes, complimentary Wi-Fi is available in all rooms and throughout the hotel.
Are there accessible rooms available?
Yes, the hotel has accessible rooms. Please contact us in advance.
Is there a minibar in the room?
Yes, all herbal-themed rooms include a minibar, which we are pleased to stock according to your preferences on request.
How are the rooms equipped?
All rooms feature a balcony, bathroom with bath, shower and WC, cosmetic mirror, hairdryer, premium KräuterSPA whey-based toiletries, a heated towel rail, flat-screen TV and Wi-Fi.
Are there grab rails in the bathrooms?
No, there are no grab rails in the bathrooms of the rooms at the Kräuterhotel Hochzillertal.
Are all floors accessible by lift?
Yes, all floors are accessible by lift.
Are there accessible toilets with grab rails in the hotel?
Yes, accessible toilets with grab rails are available in the public area of the hotel and restaurant.
Are shower stools available?
Yes, shower stools can be provided in the room upon request.
What meals are included in the price?
Depending on your booking, the price includes either our regional breakfast buffet or our HOCHgenuss half board. The HOCHgenuss half board includes a regional breakfast buffet, an afternoon cake selection with tea and juices, seasonal fruit, and a four-course dinner with a salad buffet.
What time is breakfast served?
Our early bird breakfast is served from 07:00 to 07:30. The regional breakfast buffet featuring fresh local produce is served from 07:30 to 10:00.
Is it possible to have breakfast on the day of arrival?
Yes, you can book the breakfast buffet for your day of arrival. Please contact us in advance.
Prices 2026
Adults €22.50
Children up to 12 years €8.00
Can breakfast on the day of departure be exchanged for breakfast on the day of arrival?
No, it is not possible to exchange catering services at the Kräuterhotel Hochzillertal.
If I book bed and breakfast, is it possible to dine at the hotel in the evening?
Yes, dinner is served at Restaurant Liebstöckl from 17:00 to 21:00. HOCHgenuss half board can also be added during your stay.
If I book bed and breakfast, do I need to reserve a table at Restaurant Liebstöckl?
Yes, guests booking bed and breakfast are kindly requested to reserve a table.
At what times is the HOCHgenuss half board served?
The 4-course HOCHgenuss half board menu is served from 18:00 to 19:30.
Are there vegetarian or vegan options available?
Yes, we are pleased to offer a selection of vegetarian and vegan dishes.
Are there special menus for people with allergies?
Yes, our kitchen is happy to cater for allergies and intolerances. Please contact us in advance.
Can guests who are not staying at the hotel reserve a table at the Restaurant Liebstöckl?
Yes, you can reserve a table directly at the Restaurant Liebstöckl. Restaurant Liebstöckl is our in-house award-winning restaurant.
Is there a bar in the hotel?
Yes, our hotel bar is open daily from 14:00 until midnight. In addition, our hotel features its own vinotheque for tastings and wine sales.
Does the hotel offer packed lunches for hikes or excursions?
Yes, for an additional charge, you can take a packed “Marend to go” from the breakfast buffet for hikes or excursions.
Is there a wellness area?
Yes, the Kräuterhotel Hochzillertal features a small but charming wellness area. From December 2026, guests can enjoy our new KräuterSPA wellness facility.
What facilities does the new KräuterSPA wellness facility offer?
The new KräuterSPA wellness facility offers a heated indoor-outdoor pool, a Finnish sauna with infusion rituals, a herbal bio sauna, a steam bath, a textile sauna, an infrared relaxation room with Swiss stone pine, a cold-water plunge, an ice fountain, a rain shower, a mountain-view relaxation room with outdoor area, and Kräuterhotel Hochzillertal aroma oils and KräuterSPA whey-based products.
From what age is access to the KräuterSPA wellness facility permitted?
Access to the new KräuterSPA wellness facility is permitted for guests aged 16 and over.
Is there a pool?
Yes, the new KräuterSPA wellness facility features a heated indoor-outdoor pool.
Is there a relaxation area?
Yes, the new KräuterSPA wellness facility offers a relaxation room with mountain views and an outdoor area.
Are massage and beauty treatments available?
Yes, you can book soothing massages and aromatic oil treatments at the new KräuterSPA wellness facility.
Are bathrobes, slippers and sauna towels provided in the room?
Yes, from December 2026, rooms will include a spa bag for the new KräuterSPA wellness facility, with two lounger towels, two bath towels and two bathrobes. Slippers can be hired at reception for a fee of €2.50.
Is there a private spa?
No, the Kräuterhotel Hochzillertal does not have a private spa area; however, the Junior Suite Lavendel with infrared cabin features a private Swiss stone pine infrared cabin in the room.
Is a day spa open to external guests?
No, the wellness area and the new KräuterSPA wellness facility at the Kräuterhotel Hochzillertal are exclusively available to our guests.
Does the hotel offer fitness facilities?
Yes, the hotel features a fitness room with TECHNOGYM equipment, including cross trainers, a bike and a treadmill.
Does the hotel provide baby cots?
Yes, we are happy to provide a baby cot for a fee of €25.00.
Are children’s high chairs available in the restaurant?
Yes, there are high chairs available in our Restaurant Liebstöckl.
Does the hotel offer a baby monitor service?
No, a baby monitor service is not offered at the Kräuterhotel Hochzillertal.
From what age do children pay?
When sharing a room with two full-paying adults, children aged 0–2 are charged €25.00 per day (bed and breakfast). Discounts apply as follows: ages 3–5 receive 60%, 6–12 years 35%, 13–15 years 15%, and from 16 years 10%.
What leisure activities are available for children in the surrounding area?
Thanks to its direct location by the Hochzillertal-Hochfügen ski and hiking area, a wide range of outdoor activities awaits you and your children.
Are there family rooms?
Yes, the hotel offers a selection of double rooms, junior suites and suites, with space for up to four guests.
Are there child-friendly dishes available in the restaurant?
Yes, we offer a selection of children’s dishes on the menu at Restaurant Liebstöckl.
Is there a ski storage room with a ski boot dryer?
No, the Kräuterhotel Hochzillertal does not have a ski room. However, a complimentary ski depot is available at the valley station of the Hochzillertal cable cars at Sport Stock, including automatic ski and glove drying and disinfection. Access is only possible with your ski pass, ensuring protection against theft and mix-ups.
Are there facilities for charging e-bikes?
Yes, e-bikes can be charged in our bike storage room.
Is there a bicycle storage room?
Yes, there is a secure, lockable bike storage room. The Kräuterhotel Hochzillertal is a certified bike-friendly hotel, offering excellent facilities for cyclists such as secure bike storage, a washing area and a dedicated bike information area.
Do guests receive a free guest card on arrival?
Yes, guests receive a complimentary guest card upon check-in at reception, valid for the duration of their stay. Guests also have the option to purchase the Zillertal Aktivcard for an additional fee.
What leisure activities are available at the hotel?
For a truly enriching experience in nature, we offer herbal walks with our experts, guided hikes to hidden gems, morning walks to peaceful spots, barefoot walks, and invigorating ice and cold-water bathing.
What leisure activities are available near the hotel?
Located just 250 metres from the Hochzillertal-Hochfügen ski and hiking area, the hotel is the perfect base for scenic hikes and unforgettable ski days. The surrounding region also offers a wide range of activities, including cycling, golf, tennis, swimming lakes and fishing.
Is there a bicycle rental near the hotel?
Yes, there are several sports shops near the hotel where you can easily hire a bicycle or e-bike.
Is there ski hire available near the hotel?
Yes, you can hire your ski equipment at Sport Stock directly at the valley station of the Hochzillertal cable car or at Sport Eller. From 07:30 to 18:00, you can use your ski pass to access the ski depot at Sport Stock and store your equipment free of charge, safely and conveniently.
What services are included in the price?
The price includes either a regional breakfast buffet or HOCHgenuss half board, use of the wellness area, parking or underground car park, bike storage, a ski depot at the Hochzillertal valley station, Wi-Fi, KräuterSPA whey-based toiletries in the room, and, for direct bookings, travel cancellation insurance on request.
What is the hotel’s cancellation policy?
The general Austrian hotel contract conditions apply in the event of cancellation. Please note that for cancellations from the date of booking up to 30 days before arrival, a processing fee of €100.00 will be charged.
Is there an ironing facility?
Yes, we offer an ironing service for an additional charge.
Is there a laundry service at the hotel?
Yes, we offer a laundry service for an additional charge.
Are anti-allergy pillows or non-feather bedding available?
Yes, hypoallergenic pillows and non-feather bedding are available throughout the hotel, complemented by a herbal pillow menu for a truly restful sleep.
Can arrangements, cakes or flowers be organised for special occasions?
Yes, we are happy to organise arrangements, cakes or flowers for special occasions. Please contact us in advance.
How much is the local tax?
The local tax is €2.60 per person per night from the age of 15 and is charged separately on site.
What payment methods are accepted?
We accept cashless payments with Visa, Mastercard, AMEX, Diners Club, JCB or Maestro (EC).
Does the hotel offer travel cancellation insurance?
Yes, when booking directly, we are happy to offer travel cancellation insurance on request.
Is a deposit required?
Yes, to secure your booking, a 35% deposit is required, payable 30 days after the booking date.
